Our Commitment to Your Privacy

At Cozie Dozie Co., we highly value the trust you place in our family business. We are completely committed to protecting your privacy and handling your personal information with the utmost care, transparency, and security. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or purchase our pocket swags and adventure loungers.

1. Information We Collect

To provide you with a seamless shopping experience, we collect two primary types of information:

• Personal Information: This includes identifiable data you actively provide when placing an order, signing up for our mailing list, or submitting an enquiry form. This may include your name, billing address, shipping address, email address, phone number, and payment information (processed securely via our encrypted payment gateways).

• Device and Usage Information: When you browse our store, we automatically collect certain data about your device, including your IP address, web browser type, time zone, and how you interact with our pages, using cookies and tracking pixels to optimise our site design.

2. How We Use Your Information

We use the information we collect strictly to support your journey with Cozie Dozie Co., including:

• Processing, packaging, and delivering your orders with our free Australia-wide postage.

• Communicating with you regarding order updates, customer support requests, or NDIS eligibility enquiries.

• Screening orders for potential risk or fraudulent activity to maintain a safe shopping environment.

• Sending you brand updates, styling tips, and early access to new product drops if you have proudly opted into our email list (you can easily unsubscribe at any time).

3. Sharing Your Information

We do not, under any circumstances, sell, rent, or trade your personal information to third-party marketing firms. We only share your data with trusted service providers who help us run our business:

• Shopify: We use Shopify to power our online store. You can read more about how Shopify manages your personal information in the official Shopify Privacy Policy.

• Payment Gateways & Couriers: Your details are shared securely with financial institutions and transport networks to securely process payments and physically deliver your flat-packed covers to your door.

• Legal Compliance: We may disclose your information if required to do so by Australian law or to protect our rights in the event of a legal dispute.

4. Data Security and Retention

Your data security is our top priority. Our website utilizes Secure Sockets Layer (SSL) encryption technologies to safeguard your personal details during checkout.

When you place an order through Cozie Dozie Co., we will maintain your order information for our internal accounting and warranty records unless you explicitly ask us to delete this information.

5. Your Rights Under Australian Law

Under the Australian Privacy Principles, you have the right to look at any personal information we hold about you, request corrections to inaccurate details, or ask for your personal data to be permanently removed from our active marketing databases.

If you would like to exercise any of these rights, please reach out to Emma directly through our website's Contact Page or submit a formal request via our Enquiry Form.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, material sourcing, or updated legal frameworks across Australia. Any changes will be posted directly to this page with an updated revision date.

This policy was last updated in June 2026.